study EX0-101 exam dumps

QUESTION 1
Which of the following can include steps that will help to resolve an Incident?

1. Incident Model
2. Known Error Record

A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above

Answer: C


QUESTION 2
Which of the following statements about Service Asset and Configuration Management is/are CORRECT?

1. A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above

Answer: C


QUESTION 3
Which of these should a change model include?

1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures

A. 1, 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 4 only

Answer: A